AI Customer Support
Let AI handle the repetitive, so agents handle the complex
Ghamalim’s AI copilot drafts replies, answers FAQs from your knowledge base, summarizes long threads, and escalates to humans when empathy matters most.
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Common pain points
•Agents spend half their time on repeat questions
•Long threads are hard to transfer between shifts
•Tone and quality vary between agents
•Knowledge base articles are rarely used
What you gain
Instant AI drafts for every incoming message
Knowledge-base answers with source citations
Thread summaries for faster handoffs
Human-in-the-loop control for sensitive cases
Key features
- AI reply suggestions across all channels
- Knowledge-base RAG with instant retrieval
- Thread summarization and next-action hints
- Sentiment detection and escalation rules
- Continuous improvement from resolved tickets
Works across channels
This solution is part of the Ghamalim unified inbox. Conversations from these channels can be managed side-by-side:
WhatsAppLINEInstagramTelegramEmailLive Chat
Ready to improve ai customer support?
Book a personalized walkthrough with our team in Bangkok.